To apply, please send cover letter and CV to claire.sinden@knatchbull.com
About The Role
We are seeking a dynamic E-commerce Trading Manager to join us at Knatchbull, Savile Row’s first womenswear-only brand. This role will be instrumental in driving online sales growth, optimising digital merchandising, and enhancing the customer journey across our e-commerce platform.
Key Responsibilities
Online Trading
- Monitor and analyse trading performance, identifying opportunities to maximise sales and profitability.
- Manage product lifecycle from production through to launch, ensuring optimal communication between all departments.
- Maintain a single stock view across all channels to maintain accurate inventory management for all online channels.
- Oversee digital visual merchandising, collaborating with buying teams to ensure consistent brand presentation across product presentation.
- Work closely with marketing teams to align promotional activities and campaign planning.
Reporting
- Analyse customer behaviour data to inform trading decisions and improve conversion rates.
- Generate regular trading reports and provide insights to key stakeholders.
CRM
- Develop and execute email marketing strategies to drive customer engagement and sales.
- Manage automated email campaigns including welcome series, abandoned cart recovery, and post-purchase communications.
- Optimise email segmentation and personalisation to improve customer lifetime value.
Required Skills & Experience
- 2-3 years' experience in e-commerce trading, preferably in luxury fashion.
- Strong analytical skills with experience in data-driven decision making.
- Ability to thrive in a fast-paced, dynamic environment.
- Proficient in Excel, Shopify Plus and Klaviyo.
- Understanding of luxury fashion market trends and consumer behaviour.
- Experience with merchandising tools and analytics platforms.
Key Metrics
- Website Conversion Rate (CR)
- Average Order Value (AOV)
- Customer Lifetime Value (CLV)
- Cart Abandonment Rate
- Monthly Online Revenue Growth
- Net New Leads