To apply, please send cover letter and CV to veronica.dimaggio@knatchbull.com
About The Role
We are seeking a dynamic and client-oriented Sales Assistant to join our team at Knatchbull, renowned for exceptional womans tailoring and personalized luxury service. As a Sales Assistant, you will represent our commitment to excellence by delivering an unparalleled shopping journey, fostering client relationships, and curating bespoke wardrobing solutions tailored to each client’s lifestyle.
Key Responsibilities:
Client Engagement:
-
Deliver exceptional and personalized client service, building lasting relationships through attentive listening, expert style guidance, and a deep understanding of individual preferences.
-
Act as a trusted advisor in tailoring, luxury ready-to-wear, and made-to-measure options, enhancing the client’s wardrobe and confidence.
-
Maintain regular follow-ups with clients to ensure satisfaction and offer insights into new arrivals, exclusive events, or bespoke services.
-
Share an in-depth expertise in fabrics, tailoring techniques, and seasonal collections to confidently educate and inspire clients.
Sales and Performance:
-
Meet and exceed individual and store sales targets through effective clienteling .
-
Contribute to achieving store KPIs, including average transaction value (ATV), units per transaction (UPT), and meaningful customer retention rates.
Visual and Store Excellence:
-
Ensure the boutique reflects the brand’s luxury ethos through meticulous visual merchandising and a pristine, inviting environment.
-
Partner with the team to implement seasonal floor changes and new collection displays.
Operational Support:
-
Collaborate with team manager to ensure stock levels are optimized and products are available for client needs.
-
Support seamless appointment scheduling, order processing, tracking, and timely delivery for both in-store and remote clients.
-
Utilize POS systems efficiently to process transactions, returns, and exchanges while ensuring data accuracy and client satisfaction.
Qualifications:
-
Experience: 1–3 years of experience in luxury retail, customer service, or a related field; experience with made-to-measure or bespoke services is a plus.
-
Skills: Exceptional interpersonal, communication, and sales skills; a natural ability to engage with discerning clientele.
-
Attention to Detail: A passion for luxury, tailoring, and fashion with a meticulous eye for quality and fit.
-
Technical Proficiency: Familiarity with POS systems, CRM tools, and inventory management software.
-
Personal Attributes: Team player with a proactive attitude, adaptability in a fast-paced environment, and a polished, professional demeanour.
Qualifications:
-
Experience: Previous experience in retail or customer service is preferred, especially in the fashion or luxury industry.
-
Skills: Effective communication, interpersonal, and sales skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
-
Attention to Detail: Passion for fashion and tailoring with a keen eye for detail and quality.
-
Technical Proficiency: Basic knowledge of point-of-sale (POS) systems and inventory management.
-
Team Player: You will be a dedicated team player who is able to communicate well with colleagues and clients. You will understand the luxury lifestyle and be prepared to go the extra mile to achieve targets.
-
Availability: Flexibility to work Saturdays
